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Exchange Policy

You may exchange your item for equal or greater value within 30 days of receiving your order. One exchange per order. If you want to exchange your item past 30 days, we will offer you a buy back price to get credit toward a new product.

Restocking Fee is $20. 

 

To start your exchange process,

Step 1:

Email us at info@saintsgold.com with your order number and what you would like to exchange for. We will figure out your needs and send you an invoice to pay the difference to upgrade. If you are exchanging for an item of the same value you will only be responsible to pay the shipping and restock fees.

Step 2:

Send your items back to us addressed exactly like below. 

SG RETURNS
18653 Ventura Blvd.
STE 536
Tarzana, CA 91356

In your exchange package include your authenticity card. If the authenticity card is not included in your return package, we cannot accept your return. You will be responsible for paying for your own shipping costs/insurance for exchanging your jewelry.

Step 3:

Kick back and leave the rest up to us. You will receive a tracking number sent to your email or texts when the new item ships out. Exchange processing takes 3-5 business days longer than regular order processing. However, Express shipping will still be charged to your upgrade.

 

The following items are not eligible for returns/exchanges:

Pendants, Rings and anything with diamonds, anything made to order, anything custom, Customized chain lengths, clearance items. Items that show signs of wear or have been resized, engraved, altered, or damaged in any way cannot be accepted for an exchange. 

 

Saint's Gold will not be responsible for un-trackable, or lost packages after you've sent them out for exchange.

ORDER CANCELLATION:

You have 2 hours from the time your order is placed to cancel your order. If you have received a tracking number, we cannot cancel your order. 

By placing your order, you are agreeing to these terms.