RETURNS POLICY

Refunds

Our Policy is Store Credit Only. No Returns. We do not offer refunds to the original method of payment. Instead, we provide refunds in the form of store credit. We allow one exchange per order within 5 days of receiving your item. Discounts (Promos and Sale) can only be applied on the exchange/upgrade item if the original item was purchased on discount.

Eligibility for Returns

To be eligible for a return, you must initiate a return request within 5 days of receiving your order. Please be aware that only one exchange is permitted per order. Customers are responsible for all postage and associated fees when returning their items.

Notification Requirement

To ensure you receive full credit for your return, it is imperative that you email us at info@saintsgold.com with the tracking number for your return within 5 days of receiving your item.

Refund Process

Upon receiving and processing your return, a refund in the form of store credit will be issued. This credit will be delivered to you via email.

Restocking Fee

Please be mindful that a restocking fee of $25 will be deducted from your credit before issuance.

Thank you for choosing Saints Gold, and we appreciate your understanding of our return policy. If you have any further questions or concerns, please do not hesitate to contact us at info@saintsgold.com.

STEPS FOR EXCHANGING:

Step 1: Prepare your exchange package by securely packaging the item(s) you wish to exchange. Include your authenticity card in the package. Failure to include the authenticity card will result in the inability to process your return.

Step 2: Buy a Shipping Label with insurance with any shipping carrier. Ship the package to the address provided below. Immediately email the tracking number to info@saintsgold.com.

IMPORTANT: Please ensure that the address is written exactly like below to avoid any issues with receiving or accepting your return.

Address:

SG Returns,

640 S Hill St. Suite A-27

Los Angeles, CA 90014.

Please make sure to use 'SG Returns' instead of Saints Gold for safety reasons!

Step 3: Once your exchange is received and processed your will receive an email with your gift card. 

Eligibility for Exchanges:

  • Gold and Platinum Chains
  • Gold Bracelets

The following items cannot be exchanged:

  • Purchased locks
  • Pendants 
  • Rings
  • Earrings
  • Custom Items that are not a regularly listed item on the website.
  • Customized Chain Lengths You Don't See Below
    Bracelets(6.5",7",7.5",8",8.5",9")
    Chains (16,18,20",22",24,26",28",30")
  • Clearance and Sale items
  • Items that show signs of wear, resizing, engraving, alteration, or damage in any way

Please note that Saint's Gold will not be responsible for untrackable or lost packages once they have been sent out for exchange. Hold onto your tracking number as we will need it to look up your exchange.

Order Cancellation: You have a 10 minute window from the time your order is placed to cancel it. Once a tracking number has been assigned, we cannot cancel your order.

By placing your order, you are agreeing to these terms and conditions.

We appreciate your understanding and cooperation. If you have any further questions, please don't hesitate to reach out to our customer service team.