100% Solid 14K/18K/22K Gold and Platinum Jewelry
RETURNS POLICY
Store Credit & Exchange Policy – Saints Gold
Final Sale & Store Credit
All items are Final Sale. No refunds will be issued. All approved returns will be processed as store credit only to exchange with an item of equal or higher value.
If you would still like a refund back to your original form of payment, a 10% deduction on the total amount paid will be applied.
The 10% deduction also applies if you exchange with a smaller item or an item of lower value than your original order.
Each order is eligible for one exchange, which must be requested within 5 days of receiving the item.
All exchanges and upgrades will be billed at the current website price on the date the return is received.
Store Credit Issuance
Store credit will be issued via email after your return has been received and processed.
Eligibility for Exchanges
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Exchange requests must be initiated within 5 days of receiving your order.
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Only one exchange per order is allowed.
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Items must be returned with signature confirmation and insured for their full value.
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Customers are responsible for all shipping costs and any associated fees.
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Rewards points cannot be applied to shipping fees.
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Customized items, customized chain sizes, pendants, earrings, and any items containing diamonds and precious stones are not eligible for exchange.
Restocking Fees
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A $20 restocking fee will be deducted from your store credit for returns made within 5 business days.
How To Initiate your Return
You must contact us with your order number and reason for your return. Once you are approved for a return we will send you our returns address.
info@saintsgold.com
Blowout Sale Policy
Items purchased during a blowout sale are eligible for exchange only. Exchanges must be for the same karat or higher value.
Order Cancellations
You may cancel your order within 10 minutes of placing it.
Orders cannot be canceled or refunded after 10 minutes or once a tracking number has been assigned.
Any Order Cancellation requests past 10 minutes will result in a 10% deduction on the amount to be refunded.
By placing an order, you agree to all terms and conditions listed above.
Saints Gold reserves the right to refuse or cancel any order at its discretion.
For questions, contact us at info@saintsgold.com.